Policy for the Return of Originals
Do not love your new artwork? If the original artwork does not satisfy you entirely, you have 7 business days from receipt of the artwork to return it in its original package.
Unfortunately, after 7 days of I am unable to offer refunds or exchanges.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
I am not able to offer refunds in the following cases:
Any item not in its original condition, is damaged not due to our error.
Any item that is returned more than 7 days after delivery.
Sale Items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Prints are not eligible for return.
Full Returns Policy
Original Artwork Return Policy
Please unpack carefully and retain all packaging until you have decided that you are happy with your purchase.
From the time you receive your original artwork, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. You are responsible for the cost of the return. So, if you receive artwork you’ve purchased from Art by Kitti Garaczi and are not fully satisfied, you have:
Seven (7) days to contact us about your intent to return the work.
Three (3) days from the day you contacted us to ship out the artwork. ***Do not ship the artwork before contacting us.***
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
How to Return an Original, Undamaged Work:
Step 1 – Within seven (7) days of your merchandise delivery date, please contact our email support at kittigaraczi@gmail.com to give us your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials. If you have already disposed of the original packaging, you will be responsible for purchasing similar acid free packaging materials to send the artwork back safely and securely to the artist. Please contact me for advice if needed.
Step 3 – Email kittigaraczi@gmail.com to complete the return process.
Once the piece safely reaches the artist, Art by Kitti Garaczi will process your return and the amount owed will be refunded to your original source of payment in the same currency (minus shipping costs and international customs fees, if any). Damaged artwork caused by improper packaging will not be refunded.
Additional return information
Additional shipping fees may apply for international returns.
What to Do If the Artwork Arrives Damaged
Step 1 – Within seven (7) days of your merchandise delivery date, please email kittigaraczi@gmail.com to give us your order information.
Step 2 - Save original packaging!
Step 3 - Take photos of damaged artwork and packaging. Please email these photos to kittigaraczi@gmail.com
Step 4 – Art by Kitti Garaczi will contact you to discuss next steps.
Thank you.
